Citizen Charter

Citizen Charter

LOCATION

Datta Meghe Medical College & Shalinitai Meghe Hospital and Reaearch Centre, is situated at Wanadongri, Nagpur 441110.

ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL

Registration, Central Enquiry and Help desk is located at the entrance of the Hospital Telephone number of Datta Meghe Medical College.

WEBSITE

www.dmmcnagpur.com

HELPLINE

Toll free No: 18001213333

MEDICAL SUPERINTENDENT

View Details

CASUALTY AND EMERGENCY SERVICES

  • Casualty and Emergency services are available 24 hours daily throughout the year.
    Anyone with urgent medical problem can have consultation/treatment in the Casualty.
    Depending on the nature of Casualty/Emergency which needs medical intervention, the patient will be registered at the Casualty registration and medical care will be provided promptly.
  • In addition to Casualty Medical Officers, Casualty has dedicated team of doctors from major specialties of Medicine, Surgery, Orthopaedics, Paediatrics, Obstetrics and Gynaecology and resident doctors, nursing staff,
  • The treating doctors will call any specialist/super specialist, who is available on call for urgent consultation as and when required.
  • The Casualty is fully equipped with modern equipment’s like monitors, ventilators, nebulisers, defibrillators, central oxygen and suction facility, etc.
  • All urgent investigations like Blood Biochemistry, Urine, Blood gas analysis, ECG, USG, X-Ray are available for casualty patients round the clock.
  • All Emergency medicine and surgical items are available in the Casualty.
  • Facilities like wheel chair and patient trolley are available at the entrance of Casualty. Telephone and public utilities like toilets and waiting area are available near the Casualty department.
  • Ambulance service 24 X 7
  • Canteen facility is available.

OUTPATIENT DEPARTMENT (OPD) SERVICES

Location: On the ground floor of Shalinitai Meghe Hospital and Research Centre .
Registration time & Consultation Time
General OPD 9.00 a.m. to 4.00 p.m.

  • OPD registration card can be obtained at the OPD Registration counter located at the entrance of Hospital for consultation
  • Sample collection centre for blood, urine, stool etc.: Ground Floor of the Hospital
    Sample collection timings: 9.00 a.m. to 5.00 p.m.
  • Patient should obtain the investigation report on the date/time given for collection of the same from the concerned lab/department.
  • All the investigations are done on payment of a nominal rate. Patient should remit the payment and obtain proper receipt from the concerned lab/department.
    Depending on the work load, for certain investigations patients will be called on future dates by the concerned department. However, these may be done out of turn in urgent situations on recommendation of the treating doctor.
  • Many facilities are provided at OPD level, such as ECG, Plaster, Injection and immunization, contraception and MTP services, minor surgical intervention, physiotherapy, bronchoscopy, endoscopy, etc.
  • Patients requiring medical certificates should apply for the same to the Medical Superintendent, Shalinitai Meghe Hospital and Research Centre, Wanadongri, who will send it to the concerned department for issuing the certificate.
  • Patient stretcher/wheel chairs are available at the entrance of the OPD, free of charge.
  • Patients should park their vehicle in the paid parking area at the entrance of the hospital campus. Otherwise it is likely to be towed away.

PHARMACY SERVICES

  • There is a Pharmacy adjacent to the OPD registration which is functioning 24 X 7.

INDOOR SERVICES

  • Additional charges will be applicable for specific investigations, procedures, surgery, etc.
    All the inpatients will receive treatment by team of Resident doctors and Nursing staff are available round the clock under the supervision and guidance of Faculty Members.
  • Hospital attendants are available in different wards to help inpatient care and related activities.
    Special wards like ICU, ICCU, SICU and NICU, are equipped with modern gadgets and devices like ventilators, monitors, defibrillators, nebulisers, incubators etc. to provide better quality medical care.
    Hospital has generator back up
    Bed linen is changed at the time of admission and thereafter on every alternate day and also whenever required.
  • Food is served two times a day as per dietician recommendation.
  • Visitors are allowed only during visiting hours, i.e. from 4.00 p.m. to 6.00 p.m.

OPERATION THEATRES

  • The hospital has fully equipped modular operation theatres where all kinds of major and minor surgeries are performed using the latest techniques and technology.
Routine surgeries are done as per list maintained by the respective department(s).

 

CENTRAL CLINICAL LABORATORY

  • Emergency Lab: 24 hours, throughout the year, for all types of emergency investigations.
    Routine lab (On all working days)
  • Sample collection timings: 8.00 a.m. to 5.00 p.m.
  • All types of routine and special investigations in Biochemistry, Pathology & Microbiology and immunology are done in the hospital.

BLOOD BANK

  • Open for 24 hours and it also caters to external request.
  • A licensed blood bank is available in the hospital to cater to the requirements of the patients.
  • Strict precautions are taken and testing is done to prevent any borne infection. Each blood bag is tested for HIV, HBV and HCV, VDRL in addition.
  • Blood Component separation facility available (Concentrate Human RBC, Fresh Frozen Plasma & Platelet concentrate.)

RESPONSIBILITIES OF USERS

  • The success of this charter depends on the support we receive from our users.
    Please try to appreciate the various constraints under which the hospital is functioning.
  • Please follow the rules and regulations of the hospital while inside the hospital campus.
  • Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • Please don’t argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.
  • Please use the facilities of this hospital with care and do not damage/spoil hospital property.
  • Do not indulge in any money transactions with touts and unauthorised persons.
  • The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
  • Please refrain from demanding undue favours from hospital staff and officials.
  • Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital